Rude Reps in Customer Service

You’ve no doubt heard about the horror stories of reps going beyond pushy…they can be down right rude.  For example, US companies are taking a long hard look at call centers abroad and their customer base’s frustration here in America.  Sometimes you can become so frustrated that you show signs of stress and may feel the need to raise your voice.  A true professional can get past the customer’s anger and de-escalate the situation and in many cases create an ally, cementing the relationship in a positive way.  A non-professional representative often takes the client’s anger personally and then goes on the defense against the customer (the one who actually pays their wages!), making the customer want to fire the company and go elsewhere.  This is called ‘churn’ similar to a customer going to a new provider for Satellite, Cable, Internet, VoIP Phone provider or cell phone carrier. 

We speak YOUR language.

At MyConciergeWebHosting.com we are from America and our primary language is English.  Our promise is that you will never have to asked to be transferred ‘Stateside’.  This is what separates us from the cheap web hosting companies.  We don’t even consider them competition.  It’s like comparing a Harley-Davidson motorcycle to a Schwinn 10-Speed Bicycle. Our primary form of communication will be to open a support ticket which allows us to quickly identify the issue both in writing and and images that can be submitted.  This way we have a history that’s documented so when it’s handled, it’s done.  Our secondary choice of communication will be email and you can find that on our ‘Contact Us’ page of this web site.   Or just click on the envelope icon on the top right of this page’s window.  Then in the rare occasions as needed to speed up the resolution, we use the phone.  We can even assist you with premium support whereby we access your desktop remotely to setup certain email and FTP account management functions, for example.  This is truly a ‘White Glove’ service at its best…just like you would expect from a hotel concierge.  Hence our web site’s name.  We adopt a servant’s heart mission to go above to exceed our clients’ expectations.

Incompetent Technical Support

I have over the years moved to a new web host provider and got all settled in and started uploading scripts I needed for web site and blog templates.  I found that the web host provider’s support department could not assist me because they did not have the latest version of back end software for Linux servers.  These included Apache, MyPhp, Fantastico and other mandatory requirements I had to build a world class robust web site.  Their version of cPanel was so stripped down it was pointless to continue.  Why do they do it?  The reason and financial strategy is simple: to minimize support tickets.   That’s because these low ball companies will only hire ‘minimum wage flunkies’ to troubleshoot just basic issues and not the more technical issues an experienced technician provides. I once had to move my web site to a different web host provider and wait up to two days before my domain name would propagate to the new name servers.   That’s a good way to lose customers, sales and referrals.  It gets even more expensive if you have a breaking advertising campaign launching and nobody sees your web site.  It’s a financial nightmare to say the least and a good way to lose sleep.  You never want to be THIS web site owner!
The Six Factors to Consider Choosing a web host
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Proudly Serving web site owners from coast to coast and in the following local communities in the Pikes Peak Region of Colorado: Colorado Springs Larkspur Monument Black Forest Glen Eagle United States Air Force Academy Security Widefield        Fort Carson    Fountain Peterson AFB Peyton Ellicott Old Colorado City Cascade Manitou Springs Cascade Chipita P ark Woodland Park Divide Teller County El Paso County Falcon
 2015  MWR Enterprises.  All Rights Reserved.
At the very beginning of your professional relationship with your web host provider, you get a sense of how the experience is going to be.  You can be assured that with most cheap web hosting companies the person you contact will be overseas.  I have worked with many since the 1990’s and it has proven to be extremely frustrating at times when a few minutes worth of explanation becomes hours (or even days) before your request has been answered correctly.  This is mostly because of the language barrier.  Let’s face it.  The English language is one of the most difficult to learn.  Take the following example on emphasis.  Repeat the following sentence over and over but just emphasize one word of the sentence at a time and you will get the meaning.  Example:  “I didn’t say she took the money.”   See what I mean?   I’ve even heard that some reps reply back with, “I no getty you.”   (>.<)  Queue the bobble head.
© 2015 MWR Enterprises d.b.a.   MyConciergeWebHosting.com 
www.MyConciergeWebHosting.com
The Six Factors to Consider Choosing a web host

Technical Support Comparisons

At the very beginning of your professional relationship with your web host provider, you get a sense of how the experience is going to be.  You can be assured that with most cheap web hosting companies the person you contact will be overseas.  I have worked with many since the 1990’s and it has proven to be extremely frustrating at times when a few minutes worth of explanation becomes hours (or even days) before your request has been answered correctly.  This is mostly because of the language barrier.   Let’s face it.  The English language is one of the most difficult to learn.  Take the following example on emphasis.  Repeat the following sentence over and over but just emphasize one word of the sentence at a time and you will get the meaning.  Example:  “I didn’t say she took the money.”   See what I mean?   I’ve even heard that some reps reply back with, “I no getty you.”   (>.<)  Queue the bobble head.

Rude Reps in Customer Service

You’ve no doubt heard about the horror stories of reps going beyond pushy…they can be down right rude.  For example, US companies are taking a long hard look at call centers abroad and their customer base’s frustration here in America.  Sometimes you can become so frustrated that you show signs of stress and may feel the need to raise your voice.  A true professional can get past the customer’s anger and de-escalate the situation and in many cases create an ally, cementing the relationship in a positive way.  A non-professional representative often takes the client’s anger personally and then goes on the defense against the customer (the one who actually pays their wages!), making the customer want to fire the company and go elsewhere.  This is called ‘churn’ similar to a customer going to a new provider for Satellite, Cable, Internet, VoIP Phone provider or cell phone carrier. 

Incompetent Technical Support

I have over the years moved to a new web host provider and got all settled in and started uploading scripts I needed for web site and blog templates.  I found that the web host provider’s support department could not assist me because they did not have the latest version of back end software for Linux servers.  These included Apache, MyPhp, Fantastico and other mandatory requirements I had to build a world class robust web site.  Their version of cPanel was so stripped down it was pointless to continue.  Why do they do it?  The reason and financial strategy is simple: to minimize support tickets.   That’s because these low ball companies will only hire ‘minimum wage flunkies’ to troubleshoot just basic issues and not the more technical issues an experienced technician provides. I once had to move my web site to a different web host provider and wait up to two days before my domain name would propagate to the new name servers.   That’s a good way to lose customers, sales and referrals.  It gets even more expensive if you have a breaking advertising campaign launching and nobody sees your web site.  It’s a financial nightmare to say the least and a good way to lose sleep.  You never want to be THIS web site owner!

We speak YOUR language.

At MyConciergeWebHosting.com we are from America and our primary language is English.  Our promise is that you will never have to asked to be transferred ‘Stateside’.  This is what separates us from the cheap web hosting companies.  We don’t even consider them competition.  It’s like comparing a Harley-Davidson motorcycle to a Schwinn 10-Speed Bicycle. Our primary form of communication will be to open a support ticket which allows us to quickly identify the issue both in writing and and images that can be submitted.  This way we have a history that’s documented so when it’s handled, it’s done.  Our secondary choice of communication will be email and you can find that on our ‘Contact Us’ page of this web site.   Or just click on the envelope icon on the top right of this page’s window.  Then in the rare occasions as needed to speed up the resolution, we use the phone.  We can even assist you with premium support whereby we access your desktop remotely to setup certain email and FTP account management functions, for example.  This is truly a ‘White Glove’ service at its best…just like you would expect from a hotel concierge.  Hence our web site’s name.  We adopt a servant’s heart mission to go above to exceed our clients’ expectations.
Click the right arrow to continue or the left to go back.
Proudly Serving web site owners from coast to coast and in the following local communities in the Pikes Peak Region of Colorado: Colorado Springs   Larkspur   Monument   Black Forest   Glen Eagle      United States Air Force Academy   Security   Widefield   Fort Carson   Fountain   Peterson Air Force Base   Peyton   Ellicott   Falcon   Old Colorado City   Cascade   Manitou Springs   Cascade   Chipita Park     Woodland Park   Divide   Teller County   El Paso County   
© 2015 MWR Enterprises d.b.a.    MyConciergeWebHosting.com 
www.MyConciergeWebHosting.com
The Six Factors to Consider Choosing a web host

Technical Support

Comparisons

At the very beginning of your professional relationship with your web host provider, you get a sense of how the experience is going to be.  You can be assured that with most cheap web hosting companies the person you contact will be overseas.  I have worked with many since the 1990’s and it has proven to be extremely frustrating at times when a few minutes worth of explanation becomes hours (or even days) before your request has been answered correctly.  This is mostly because of the language barrier.  Let’s face it.  The English language is one of the most difficult to learn.  Take the following example on emphasis.  Repeat the following sentence over and over but just emphasize one word of the sentence at a time and you will get the meaning.  Example:  “I didn’t say she took the money.”   See what I mean?   I’ve even heard that some reps reply back with, “I no getty you.”   (>.<)  Queue the bobble head.

Rude Reps in Customer

Service

You’ve no doubt heard about the horror stories of reps going beyond pushy…they can be down right rude.  For example, US companies are taking a long hard look at call centers abroad and their customer base’s frustration here in America.  Sometimes you can become so frustrated that you show signs of stress and may feel the need to raise your voice.  A true professional can get past the customer’s anger and de-escalate the situation and in many cases create an ally, cementing the relationship in a positive way.  A non-professional representative often takes the client’s anger personally and then goes on the defense against the customer (the one who actually pays their wages!), making the customer want to fire the company and go elsewhere.  This is called ‘churn’ similar to a customer going to a new provider for Satellite, Cable, Internet, VoIP Phone provider or cell phone carrier. 

Incompetent Technical

Support

I have over the years moved to a new web host provider and got all settled in and started uploading scripts I needed for web site and blog templates.  I found that the web host provider’s support department could not assist me because they did not have the latest version of back end software for Linux servers.  These included Apache, MyPhp, Fantastico and other mandatory requirements I had to build a world class robust web site.  Their version of cPanel was so stripped down it was pointless to continue.  Why do they do it?  The reason and financial strategy is simple: to minimize support tickets.   That’s because these low ball companies will only hire ‘minimum wage flunkies’ to troubleshoot just basic issues and not the more technical issues an experienced technician provides. I once had to move my web site to a different web host provider and wait up to two days before my domain name would propagate to the new name servers.   That’s a good way to lose customers, sales and referrals.  It gets even more expensive if you have a breaking advertising campaign launching and nobody sees your web site.  It’s a financial nightmare to say the least and a good way to lose sleep.  You never want to be THIS web site owner!

We speak YOUR language.

At MyConciergeWebHosting.com we are from America and our primary language is English.  Our promise is that you will never have to asked to be transferred ‘Stateside’.  This is what separates us from the cheap web hosting companies.  We don’t even consider them competition.  It’s like comparing a Harley-Davidson motorcycle to a Schwinn 10- Speed Bicycle. Our primary form of communication will be to open a support ticket which allows us to quickly identify the issue both in writing and and images that can be submitted.  This way we have a history that’s documented so when it’s handled, it’s done.  Our secondary choice of communication will be email and you can find that on our ‘Contact Us’ page of this web site.   Or just click on the envelope icon on the top right of this page’s window.  Then in the rare occasions as needed to speed up the resolution, we use the phone.  We can even assist you with premium support whereby we access your desktop remotely to setup certain email and FTP account management functions, for example.  This is truly a ‘White Glove’ service at its best…just like you would expect from a hotel concierge.  Hence our web site’s name.  We adopt a servant’s heart mission to go above to exceed our clients’ expectations.
Click the right arrow to continue or the left to go back.
Proudly Serving web site owners from coast to coast and in the following local communities in the Pikes Peak Region of Colorado: Colorado Springs   Larkspur   Monument   Black Forest   Glen Eagle      United States Air Force Academy   Security   Widefield    Fort Carson   Fountain Peterson Air Force Base   Peyton   Falcon   Ellicott   Old Colorado City   Cascade Manitou Springs   Chipita Park   Woodland Park   Divide   Teller County   El Paso County